Question 1

Do you accept insurance?

Accepted Answer

Yes, we accept the following:
Aetna, United Healthcare/Optum, Cigna, evernorth, Caresource, BCBS, Amerigroup GEHA, UMR, Alliant, Tricare , Medicare, and Private-Pay and more

Question 2

How Do I schedule an appointment?

Accepted Answer

To schedule your appointment, please feel free to contact us for a free 15 minute consultation, via email, phone or by submitting a contact form.

Question 3

What are your policies?

Accepted Answer

* Payment and Insurance Info

* Self-pay options/pricing are discussed directly with the client during the initial consultation. Co-payments are sent after insurance is verified by the medical biller.

* Cancellation Policy and Procedures * If the client does not cancel within 24 hours of their scheduled appointment time, the client will incur a missed appointment fee of $30. Communication about canceled or rescheduled appointments must be sent via email at healing@optimumhealingpathways.com or by contacting your assigned therapist.

* If a client no-shows for their appointment, the client will be charged for the full session.

** Please note that these fees are not covered by insurance and will be billed directly to the client.

Question 4

What are you privacy policies

Accepted Answer

Optimum Healing Pathways values your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard information provided through our website and services.
Information We Collect
We may collect personal information such as your name, phone number, email address, and information submitted through contact, intake, or scheduling forms. Limited technical data may also be collected to improve website functionality.
How Information Is Used
Personal information is used to:
 • Contact you regarding services, scheduling, or inquiries
 • Manage appointments and provide care
 • Communicate important updates
 • Improve our services and website
Sharing of Information
We do not sell or share your personal information with third parties, except as required to provide services, comply with legal obligations, or use secure, HIPAA-compliant platforms.
SMS consent is not shared with third parties or affiliates.
Text Messaging (SMS)
If you consent to receive text messages, they will be used only for administrative purposes such as appointment reminders or scheduling. Message and data rates may apply. You may opt out at any time.
SMS consent is not shared with third parties or affiliates.
Data Protection
We use reasonable safeguards to protect your information in accordance with industry and HIPAA standards.
Policy Access
This Privacy Policy is easily accessible on our website, linked near consent language on forms, and included in the footer of each page.

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